I am in desperate need of help, ladies. My husband and I have tried everything we can think of, have searched everything we can think of, yet we are coming up with no solution that makes a difference. So many of my favorite blogs have moved to Disqus as their commenting tool, yet I find that no matter what computer I am on, I am unable to leave a comment and have it show! Seriously, this is the most frustrating thing in the world, as I so want to leave my love to the other ladies on their blog posts, but Disqus has just decided that it doesn't want to let me.
I try leaving comments as a guest. No luck. I try leaving comments thru my facebook login. No luck. Through open ID, no luck. Have even tried signing in to a Disqus account to leave my comment. As I press post in all of these cases, my words will appear. When I refresh the page to look again, my comment is gone.
I have emailed Disqus Customer Service and received this response:
Hi Kim,
Thank you for the report, we’re currently making some tweaks to our new spam filters to ensure that legitimate comments don’t get filtered out. If you’re a moderator of the site in question, check the spam filter frequently and make sure you either approve or delete the legitimate comments. While it’s good practice normally, you should see less incidents in the coming week.
If you’re a commenter on the site, you may notice that your comments “disappear”. While we’re making this process more transparent, just be sure to contact the website directly to find your comments. Don’t re-paste the same comment again, as this can make the problem worse -- they’re technically in the system already.
Apologies for any hassle/confusion.
Have any of you experienced the same thing? Have you found a solution? All I can hope at this point is one of you beautiful ladies is able to come to my rescue with the solution, or that Disqus gets it's act together QUICKLY.
Yikes.
Sincerely,
Array of Frustration
b1
I don't have a solution, but I hope they fix the problem soon! I went to reply to one of your comments yesterday and it wasn't anywhere to be found. I felt really bad that I couldn't reply :/
ReplyDeleteSounds like you might have an IP that got onto Disqus's blacklist. You can go to Whatsmyip.org to find out your current IP address. Here's what I would recommend: one night before you go to bed unplug your router/modem/whatever the cable company gave you to connect to the internet and leave it unplugged for 24 hours if you can. If not, at least leave it overnight. When you plug the router/modem/whatever back in, you'll likely be assigned a new IP by your cable company. (You can go back to whatsmyip to check.) This fresh IP might give you better luck. :) If not, the issue is probably associated with either your email address or your Disqus username, and I'd recommend signing up for a new Disqus account with a different email address.
ReplyDelete