Called Anthro first thing Tuesday morning to order this bad boy. I had wanted the Easy-as-Pie Dress for awhile, but just couldn't get myself to commit to paying full price for it. Waking up on Tuesday to see it at half price? Yes please!
The ever helpful associate on the customer service line explained to me that since there were so many still in stock at various stores, they'd be able to do a 'charge and send' purchase. Essentially, there has to be 3 or more of this dress at 3 or more different locations. If there are, then the associate at Anthro Customer Service will locate one in your size, make the call, and arrange with that store for shipment.
You mean, I didn't have to call and track one down myself? I didn't have to feed my card number and address to as SA at a busy Anthro store? Yes please!
Fast forward to this evening. I logged on to my Anthro account and was shocked to see a
tag next to my Easy-as-Pie Dress purchase. WHAT?!!! I immediately called Customer Service where I was reassured that no, my order was not actually cancelled.
Turns out with a 'charge and send' order, Customer Service initiates the order, and it appears on your account. Once they have contacted a store with your item, they place the Cancelled Order tag on your account. It is then up to the location with your item to contact you to arrange for purchase and shipment. I was told this should happen in another day or so.
So, not too bad of news right? But as my fiance pointed out... doesn't this whole process seem to add to the time that it will take for me to get my order? If I had gotten the number of a store having the dress in stock, it seems the order would have already been initiated, and that pretty little dress would already be on it's way to my open arms.
Good point Fiance, good point.